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  • Return Policy

    I Believe in Mermaids strives to provide our customers with the highest quality merchandise and a fabulous shopping experience.

    If you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 15 days from the date received. Returned items must be unused and in their original condition. Clothing items must not have been worn and tags must be attached. Upon receipt of your approved return, I Believe in Mermaids will either issue a refund, store credit, or ship the item you selected in exchange.

    Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are noted in the product description.

    Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer. This also applies to orders that have qualified for free shipping.

    All custom or special items are final sale.
    All seasonal items are final sale.
    All sale items are final sale.


    Privacy Policy


    Return Policy


    Event Cancellation Policy


    Shipping Policy